Refund policy

Returns

At Bão the Label, we want you to feel confident and satisfied with your purchase. However, if something is not quite right, we offer you the possibility to return your item within 14 days of receiving your order.

 For the return to be accepted the Items must be unworn, unwashed, undamaged, and returned in their original packaging with all tags attached. If the return doesn’t meet these conditions, it may not be accepted.

 

Non-returnable items

For hygiene and safety reasons, the items showing signs of wear, stains, odor, or damaged will not be accepted.

Final sale items can not be returned too.

 

Refunds

 Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

 Shipping fees are non-refundable.

 

Exchanges

 We do not offer direct exchanges at this time. If you would like a different size or item, please return your original order for a refund and place a new order.

 

Damaged or incorrect items

 If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will assist you immediately.

 

Return shipping

 Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping method to ensure safe delivery of your return.

 

How to start a return

To initiate your return, please contact our customer care team at returns@baothelabel.com

Please include your order number and the reason for return so we can assist you better.